FAQs

Did you get my order? I didn’t get a receipt?
Check your email – Check the spam and junk email folders too, sometimes they end up there. If you do not have an email invoice/receipt, chances are the order did not complete. If you are still unsure, contact us with details on the first and last name you used to make the possible order and we will look it up for you.

How long will my item take to ship?
Orders will ship within 1-2 weeks of purchase date. Please check your email receipts for confirmation on your shipping time frame.

How much are shipping charges?
$9.00 per item and $4.00 for each additional item in your order.

Orders will ship within 1-2 weeks of purchase date. Guaranteed Delivery by March 30th!
Domestic shipments only. (Cont USA only)

What is the status of my order? Did it ship yet?
Once your order ships, you will receive another email with a tracking number for your package. You will know the moment your item leaves our shipping facility and can track it from our door to your door. We ship everything with USPS priority mail so please track your package at usps.com

Returns
All sale final.  No returns or exchanges.

If you still have questions that have not been addressed here, please contact us at the email address below:
deals@donnicharm.com